03/06/09
Simply put, ROI answers the question "What does one get in return for the money one is being asked to spend?" Some organizations express ROI as a simple measure of the time it takes to recover the cost of an investment e.g., "the system will have paid for itself in 24 months". Others state it as a percent of return over a specific time period such as 135% in 2 years. In the past, when IT professionals and executive leaders discussed the ROI of a technology investment, they were primarily thinking of financial benefits. Today, business and technology leaders need to take into account the non-financial benefits of IT investments such as how document management will facilitate the achievement of broader corporate goals.
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